How to make an exchange or a return
- Products purchased online can be returned within 30 calendar days.
- Products can be returned in two ways: by phone and online.
- By phone
- Register your return
Call Customer Service at 34 685 37 41 17 to activate the prepaid return label included in your package.
- Prepare your package
Place your product in its original packaging and box.
- Attach the return label to the package
Cover the original address with the return label included in your package. Make sure the package is well sealed with the adhesive tape already attached inside the box.
- Deliver your package to the TIPSA carrier (in case of pick-up service)
In the case of a collection service, TIPSA will collect the package on the agreed date and place.
- Register your return
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On-line
- Register your return
You can register and activate the prepaid return label included in your package by logging into your account
- Prepare your package
Place your product in its original packaging and box.
- Attach the return label to the package
Cover the original address with the return label included in your package. Make sure the package is well sealed with the adhesive tape already attached inside the box.
- Deliver your package to the TIPSA carrier
Leave your package at any TIPSA store or collection point
- Register your return
- By phone
- The refund will be made in the same means of payment used in the purchase (transfer or card) within a period of 15 days. Shipping costs are not refundable.
- Please note that in the case of payment by bank transfer, the refund could take a few more days. For its processing, proof of payment will be required, as well as a document of ownership of the account in the name of the client.
- You can only return or exchange products in perfect condition, never used and in original condition. The delivery of the original purchase receipt is always mandatory.
Exchange policy
- Products with an original invoice, not used and in perfect condition, can be exchanged within 30 days from the date of online purchase.
- It is not possible to make a change through the TIPSA collection service. For this, a return and a new purchase must be made.
- You can obtain more information in the Exchange and Returns coupon that you will find in your package or through our Customer Service on the phone +34 685 37 41 17