The Terms and Conditions were last updated on April 6, 2021

1. Introduction

In compliance with the provisions of article 10 of Law 34/2002 of July 11, Services of the Information Society and Electronic Commerce (LSSICE), the User is informed of the following legal aspects:

Identification of the websites:

Owner: AIMARA MUÑOZ ARRANZ, with NIF number 70251533B, with registered office at
Address: C / HERMOSILLA, Nº48 -1ºD - 28001 MADRID
Contact email:
Phone: 685374117

These Terms and Conditions apply to this website and to transactions related to our products and services. You may be bound by additional contracts related to your relationship with us or to any products or services that you receive from us. If any of the provisions of the additional contracts conflict with any of the provisions of these Conditions, the provisions of these additional contracts will control.

2. Bonding

By registering on, accessing or using this website in any other way, you agree to be bound by the conditions set out below. The mere use of this website implies knowledge and acceptance of these Terms and Conditions. In some particular cases, we may also ask you to explicitly accept it.

3. Electronic communication

By using this website or communicating with us electronically, you agree and acknowledge that we may communicate with you electronically on our website or send you an email, and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement, including, but not limited to, the requirement that such communications be in writing.

4. Intellectual property

We or our licensors own and control all copyright and other intellectual property rights in the website, and the data, information and other resources displayed by or accessible within the website.

4.1 All rights are reserved

Unless specific content indicates otherwise, you are not granted a license or any other rights under copyright, trademark, patent, or other intellectual property rights. This means that you will not use, copy, reproduce, perform, display, distribute, embed in any electronic media, alter, reverse engineer, decompile, transfer, download, transmit, monetize, sell, trade or make use of any resource on this website in any form, without our prior written permission, except and only to the extent otherwise stipulated in mandatory statutory regulations (such as the right to quote).

5. Newsletter

Notwithstanding the foregoing, you can forward our newsletter in electronic format to other people who may be interested in visiting our website.

6. Property of third parties

Our website may include hyperlinks or other references to third party websites. We do not control or review the content of third party websites accessed from this website. Products or services offered by other websites will be subject to the applicable Terms and Conditions of those third parties. Opinions expressed or material appearing on those websites are not necessarily shared or endorsed by us.

We will not be responsible for the privacy practices or the content of these sites. You assume all risks associated with the use of these websites and any related third-party services. We will not accept any responsibility for any loss or damage, in whatever form, resulting from your disclosure of personal information to third parties.

7. Responsible use

By visiting our website, you agree to use it only for its intended purposes and as permitted by these Terms, any additional contracts with us, and applicable generally accepted online laws, regulations and practices and industry guidelines. You must not use our website or our services to use, post or distribute any material that consists of (or is linked to) malicious computer software; use the data collected on our website for any direct marketing activity, or carry out any systematic or automated data collection activity on or in connection with our website.

It is strictly forbidden to carry out any activity that causes or may cause damage to the website or that interferes with its operation, availability or accessibility.

8. Registration

You can make your purchases at MUKADACC by registering on our website, or by accessing as a guest, without the need to register.

If you have bought before you can use your email and password (created previously) to make another purchase. If you are a new user, you must follow the instructions on the page to register. Registering as a customer allows you not to have to repeat your data every time you make a purchase, you can also modify them at any time.
MUKADACC undertakes not to share your data and use it only for the completion of your shipment.

The items that you select will be added to your shopping cart, once you have finished, by clicking on it you will be able to check the chosen items and the total price and thus finalize the order.

Payment can be made by Visa debit or credit card, and MasterCard, or through bank transfer, by contacting our customer service. All transactions are secure.

Once you have placed your order, you will receive an automatic confirmation email certifying that we have received your purchase, as soon as we have your package ready, you will receive another email with its information. Please save the confirmation and registration emails to facilitate the location of the order in case of incident.

Packages are generally shipped within 4 business days after receipt of payment or within 2 days if the EXPRESS Service is contracted. Orders will be delivered to the address you select in the purchase process.

Please note that shipping may take longer than stipulated for certain zip codes.
If the shipment could be delayed or we could not serve the order, we would duly inform the client.

The order can only be canceled as long as the shipment has not been made before.

In compliance with LAW 34/2002, of July 11, on services of the information society and electronic commerce and Organic Law 12/13/1999 on Data Protection, we are obliged to inform you that your email address appears in the «MUKADACC» database as a registered user, to send communications and news of interest.

9. Return and Refund Policy

Products purchased online can be returned within 30 calendar days.

Products can be returned in two ways: by phone and online.

By phone

  • Register your return
  • Call Customer Service at 34 685 37 41 17 to activate the prepaid return label included in your package.
  • Prepare your package
  • Place your product in its original packaging and box.
  • Attach the return label to the package
  • Cover the original address with the return label included in your package. Make sure the package is well sealed with the adhesive tape already attached inside the box.
  • Deliver your package to the TIPSA carrier (in case of pick-up service)
  • In the case of a collection service, TIPSA will collect the package on the agreed date and place.


  • Register your return
  • You can register and activate the prepaid return label included in your package by logging into your account
  • Prepare your package
  • Place your product in its original packaging and box.
  • Attach the return label to the package
  • Cover the original address with the return label included in your package. Make sure the package is well sealed with the adhesive tape already attached inside the box.
  • Deliver your package to the TIPSA carrier
  • Leave your package at any TIPSA store or collection point

10. Submitting ideas

Please do not submit ideas, inventions, works of authorship, or other information that may be considered your own intellectual property and that you would like to submit to us, unless we have first signed an agreement regarding intellectual property or a nondisclosure agreement. If you notify us in the absence of such a written agreement, you grant us a worldwide, irrevocable, non-exclusive and copyright-free license to use, reproduce, store, adapt, publish, translate and distribute your content in any existing or future medium. .

11. Termination of use

We may, at our sole discretion, modify or interrupt access, temporarily or permanently, to the website or any Service on it at any time. You agree that we will not be liable to you or to any third party for any modification, suspension or interruption of your access or use of the website or of any content that you may have shared on the website. You will not be entitled to any compensation or other payment, even if certain functions, settings and / or any Content that you have contributed or relied on are permanently lost. You must not circumvent or avoid, or attempt to circumvent or avoid, any access restriction measures on our website.

12. Guarantees and liability

Nothing in this section shall limit or exclude any warranty implied by law that would be unlawful to limit or exclude. This website and all its content are provided "as is" and "as available" and may include inaccuracies or typographical errors. We expressly disclaim all warranties of any kind, whether express or implied, regarding the availability, accuracy or completeness of the Content. We do not guarantee that:

  • this website or our products or services will meet your requirements;
  • this website will be available in an uninterrupted, timely, secure or error-free manner;
  • the quality of any product or service purchased or obtained by you through this website will meet your expectations.

Nothing in this website constitutes or is intended to constitute legal, financial or medical advice of any kind. If you need advice, you should consult a suitable professional.

The following provisions of this section will apply to the maximum extent permitted by applicable law and will not limit or exclude our liability with respect to any matter that would be unlawful or illegal for us to limit or exclude our liability. In no event will we be liable for any direct or indirect damage (including any loss of profit or revenue, loss or corruption of data, software or database, or loss or damage to property or data) incurred by you or by any third party, arising from your access or use of our website.

Except to the extent that any additional contract expressly states otherwise, our maximum liability to you for all damages arising out of or related to the website or any product or service marketed or sold through the website, regardless of the form of legal action imposing liability (whether by contract, equity, negligence, willful conduct, tort, or otherwise) will be limited to the total price you paid us to purchase such products or services or use the website. Said limit will apply together to all your claims, actions and causes of action of any kind and nature.

13. Privacy

To access our website and / or services, you may be asked to provide certain information about yourself as part of the registration process. You agree that all the information you provide is always accurate, correct and up-to-date.

We take your personal data very seriously and are committed to protecting your privacy. We will not use your email address to send unsolicited messages. Any email we send you will only be related to the supply of agreed products or services.

14. Export restrictions / Legal compliance

Access to the website from territories or countries where the Content or the purchase of products or Services sold on the website is illegal is prohibited. You may not use this website in violation of Spanish export laws and regulations.

15. Affiliate Marketing

Through this website we can carry out affiliate marketing activities for which we receive a percentage or a commission for the sale of services or products on or through this website. We can also accept sponsorships or other forms of advertising compensation from companies. This information is intended to comply with the legal requirements on marketing and advertising that may be applicable, such as the regulations of the Federal Trade Commission of the United States.

16. Assignment and assignments

You may not assign, transfer or subcontract any of your rights and / or obligations under these Terms and Conditions, in whole or in part, to any third party without our prior written consent. Any alleged assignment in violation of this Section will be null and void.

17. Breaches of these Terms and Conditions

Without prejudice to the other rights that assist us by virtue of these Terms and Conditions, if you breach these Terms and Conditions in any way, we may take the measures that we consider appropriate to face the breach, including the temporary or permanent suspension of your access to the website, by contacting your Internet service provider to request that they block your access to the website, and / or initiate legal action against you.

18. Force majeure (Force majeure)

Except in the case of money payment obligations, no delay, failure or omission by either party in the performance or observance of any of its obligations under this document will be considered a breach of these Terms and Conditions. if, and while, said delay, failure or omission is due to a cause beyond the reasonable control of said party.

19. Indemnification

You agree to indemnify, defend and exempt us from all claims, liabilities, damages, losses and expenses, related to the violation of these conditions and applicable laws, including intellectual property rights and privacy rights. You will promptly reimburse us for damages, losses, costs and expenses related to or arising from such claims.

20. Waiver

Failure to comply with any of the provisions set forth in these Terms and Conditions and in any Agreement, or failure to exercise any interruption option, shall not be construed as a waiver of said provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part of it, nor to the subsequent right to enforce each and every one of the provisions.

21. Language

These Terms and Conditions will be interpreted and analyzed exclusively in Spanish; Castilian. All notices and correspondence will be written exclusively in that language.

22. Entire Agreement

These terms and conditions, along with our privacy statement and our Cookies policy, constitute the entire agreement between you and Mukadacc in relation to your use of this website.

23. Updating of these Terms and Conditions

We may update these Terms and Conditions from time to time. It is your obligation to periodically review these Terms and Conditions for changes or updates. The date indicated at the beginning of these General Conditions is the last revision date. Changes to these Terms and Conditions will be effective when such changes are posted on this website. Your continued use of this website following the posting of changes or updates will be considered a notice of your agreement to comply with and be bound by these Terms and Conditions.

24. Choice of law and jurisdiction

These Terms and Conditions will be governed by the laws of Spain. Any dispute related to these Terms and Conditions will be subject to the jurisdiction of the courts of Spain. If a court or other authority considers that any part or provision of these Terms and Conditions is invalid and / or unenforceable by virtue of current legislation, said part or provision will be modified, eliminated and / or applied to the fullest extent permitted to make effective the intent of these Terms and Conditions. The other provisions will not be affected.

25. Contact information

This website is owned and operated by Mukadacc.

You can contact us in relation to these Terms and Conditions through our page of Contact.

Or by writing or sending us an email to the following address
C / Hermosilla nº 48- 1D
28001 Madrid
Our full statutory and regulatory information can be found at this page.